Access

Illuminate Adelaide events and venues each have individual access information depending on their location. You will find this information under the Accessibility heading on each event page.

Illuminate Adelaide uses the following accessibility symbols. You’ll find these on our website under the Accessibility heading on each event page, as well as in our Access Guide.

The Illuminate Adelaide Access Guide provides details and information about accessibility across Illuminate Adelaide’s programming. Some Illuminate Adelaide events also have a specific Access Guide or Visual Story.

Access Guides and Visual Stories will be available here in June.

Illuminate Adelaide events have individual access booking information depending on the operating ticketing platform. Please find each ticketing platform with associated events and details below.

Events Including: Augmented Games, City Lights Seniors Tours, Digital Abyss, The Lost Art of Listening, Night Visions

For access enquiries please email our friendly team at hello@illuminateadelaide.com or call 1300 496 623.

Illuminate Adelaide honours the Companion Card scheme and card holders are entitled to a second ticket to all Illuminate Adelaide events for their companion at no cost. Please email us at hello@illuminateadelaide.com or call 1300 496 623 with your order number, and companion card number and we will add a ticket to your booking.

Companion Card tickets are not required for free events.
Companion Card tickets are not available for Night Visions Dining Experience @ Botanic Lodge, Illuminate After Dark at Adelaide Central Market, Ocean To Plate, and Symphony of the Senses.

Adelaide Zoo (Universal Kingdom: Ice Age)

For Universal Kingdom: Ice Age access enquiries, please phone Adelaide Zoo on (08) 8267 3255, or email universalkingdom@zoossa.com.au.

Adelaide Zoo recognises the national Government issued Companion Card and Carer Australia Card. Free entry is offered for one carer accompanying the cardholder when using one of the approved cards. See more information on their website.

Moshtix (Supersonic, Unsound Adelaide)

For information regarding Moshtix ticketed events, please visit their website.

AGSA (Monet to Matisse)

AGSA supports the Companion Card program and agrees to provide an admission ticket for the cardholder’s companion at no charge when the cardholder’s valid ticket is purchased from, or shown at, the Atrium Ticket Desk (11 July – 8 November 2026).

Browse our Accessible Experiences page to find the right fit for you.

Accessible Tours

In partnership with Access2Arts, the following accessible tours are available.

City Lights Audio-Described Tour: A free, guided tour for those with low vision or who are blind. Registration essential. Learn more and register HERE.

Night Visions Audio-Described Tour: A ticketed, guided tour for those with low vision or who are blind. Learn more and book your ticket HERE.

City Lights Deaf-led Auslan Tour: A free, Auslan interpreted tour for people who are d/Deaf or hard of hearing. Please note there will be no English translation. Registrations essential. Learn more and register HERE.

City Lights Seniors Tours: $12 guided tours are available if you are older and would like a facilitated experience. These accessible tours run once per week throughout City Lights. Learn more and book your ticket HERE.

Seniors Sessions

Augmented Games Seniors Sessions: These sessions are dedicated for older people, running with reduced capacity. Learn more and book Seniors Session at Augmented Games HERE.

Relaxed Sessions

Relaxed Sessions are specifically designed to make the experience more accessible for neurodiverse audiences, the Autistic community, and individuals with sensory needs.

Augmented Games at Adelaide Showgrounds: Relaxed Sessions of Augmented Games will include reduced capacity, lowered volume and sound levels, and clear signage. Learn more and book a Relaxed Session at Augmented Games HERE.

Digital Abyss at ILA: Relaxed Sessions of Digital Abyss will include reduced capacity, lowered volume and sound levels, and clear signage. Learn more and book a Relaxed Session at Digital Abyss HERE.

Night Visions at Adelaide Botanic Garden: Relaxed Sessions of Night Visions will include reduced capacity, lowered volume, and reduced haze. Please note, some installations will include reduced capacity, lowered volume, and reduced haze. Please note, some installations will include strobing effects. These will be identified with "Higher Sensory Zone" signage, and there will be a bypass route available. Learn more and book a Relaxed Session at Night Visions HERE.

Universal Kingdom: Ice Age at Adelaide Zoo: Relaxed Sessions of Universal Kingdom: Ice Age will include an earlier twilight start time, reduced capacity, lowered volume on installations and reduced human noises. Learn more and book a Relaxed Session at Universal Kingdom HERE.

Sensory Bus

South Australia's first Sensory Bus will be coming to Illuminate Adelaide. Details to come.

Quiet Space

A dedicated Quiet Space will be available at Illuminate Adelaide. Details to come. 

Illuminate Adelaide events are all-weather events and will go ahead, rain or shine. We recommend wearing adequate clothing and footwear suited to the time of year and weather conditions on the day.

Other suggested items you can bring that may make your experience more comfortable include:

• Ear plugs and/or noise cancelling headphones

• Comfort items like fidget tools

• Any necessary medication

• Refillable drink bottle

• Companion card, if applicable

• Hidden Disability Sunflower Lanyard, if applicable

A limited number of complimentary Sensory Backpacks will be available at select Illuminate Adelaide sites for collection upon request.

Illuminate Adelaide staff complete Access2Arts Disability Access and Inclusion training. This facilitates a more inclusive experience for our audience. If you have any questions or require assistance during your visit to an Illuminate Adelaide event, don't hesitate to approach our friendly staff.

The Hidden Disabilities Sunflower is a recognised symbol for non-visual or hidden disabilities. Illuminate Adelaide staff complete hidden disabilities awareness training, to better assist anyone who wears the Sunflower or who may need some additional support during their experience.

If you would like to purchase a Sunflower lanyard, click HERE.

If you don't have a lanyard you can still ask staff for assistance when you need it.

The National Relay Service is a government initiative that allows people who are d/Deaf, hard of hearing, and/or have communication or speech difficulty to make and receive phone calls.

Bookings can be placed through the National Relay Service as part of Access Hub.

Call 1300 555 727
The main number for Voice Relay, where a Relay Officer will assist you in making a call

Call 133 677
TTY number (Speak and Read / Type and Read / Type and Listen)

Text 0423 677 767
SMS Relay (Text and Listen)

Access2Arts is a disability-led arts development agency and the peak body for arts and disability in South Australia.

Illuminate Adelaide is proud to partner with Access2Arts who have been assisting us in breaking down barriers to the arts for people with a disability since 2021.

If you’d like to contact Access2Arts, please use the contact details below:

Call: +61 (0)8 8463 1689
Email: hello@access2arts.org.au 
Location: here

Illuminate Adelaide has invested significant resources to help ensure that our website is made easier to use and is more accessible for people with access requirements.

Illuminate Adelaide’s website makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows us to improve our compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Illuminate Adelaide continues its efforts to constantly improve the accessibility of our site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of us who live with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website with UserWay's Free Website Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

The Illuminate Adelaide Accessibility Menu can be enabled either by hitting the tab key when the page first loads, or by clicking the Accessibility Menu icon that appears on the corner of the webpage toolbar. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer:

Despite our efforts to make all pages and content on Illuminate Adelaide’s website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

If you are experiencing difficulty with any content on the Illuminate Adelaide website or require assistance with any part of our site, please contact us during business hours and we will be happy to assist.

Check out our FAQs.

Your feedback will help us improve the accessibility of our programming in years to come.

Email us with notes, suggestions or questions regarding accessibility at hello@illuminateadelaide.com.

For all other access enquiries please call our friendly team on 1300 496 623 or email at hello@illuminateadelaide.com.