Tickets
Can't find the answer?
Contact our friendly team on 1300 496 623 from 10am - 4pm, Monday to Friday.
How do I book?
You can purchase tickets for most Illuminate Adelaide events through Illuminate Adelaide itself which uses the Tessitura system. Some events are ticketed through other organisations and/or ticketing systems. Please check each event page to see which ticketing provider you need to purchase your ticket from.
Online
The best way to grab your tickets is online. Simply click the BOOK button on each event to be directed to its official and authorised ticket seller.
In person
Illuminate Adelaide will have box offices set up at select events during event opening hours. We will provide more information on box office hours closer to the event.
Our friendly staff are happy to answer any queries and help you find the right ticketing agency for the event you’re after. Email us on hello@illuminateadelaide.com or call us on 1300 496 623 and we’ll point you in the right direction.
Cashless
Illuminate Adelaide is a cashless event.
VISA, Mastercard, and debit cards are accepted.
American Express and Diners Card are not accepted.
Email Tickets
To reduce our environmental footprint, all tickets will be emailed and can be scanned by venue staff from your phone. If you prefer to print out your tickets at home, make sure you place them in the correct recycling bin afterwards.
What do I do if I have lost my ticket?
We can resend your ticket if you have lost your confirmation email. Get in touch with the Illuminate Adelaide ticketing team or the ticket provider listed on the event page who will be happy to help.
Ticket Types
Tickets for children
All children require a ticket for entry to ticketed events. Free entry with a $0 ticket is available to children aged 4 years and under for Fire Gardens and EDEN, and children aged 2 years and under for Superluminal. Superluminal has a Child ticket for ages 3-17.
Group price tickets
To purchase tickets at the Group price add four or more General Admission priced tickets to the cart and the discount will automatically be applied. Tickets are available at a Group price for Fire Gardens, EDEN and Superluminal. Each person must show a ticket for entry.
Companion Card
Illuminate Adelaide honours the Companion Card scheme and card holders are entitled to a second ticket to all Illuminate Adelaide events for their companion at no cost.
For Fire Gardens present your valid companion card at the venue box office at the time of attendance to redeem your companion ticket – there is no need to prebook, however if you prefer a prebooking please email us at hello@illuminateadelaide.com or phone 1300 496 623 with your order number, and companion card number and we will add it to your booking.
EDEN, Superluminal, Unsound Adelaide, Unsound Club, Live @ The Lab, Helen Svoboda and Fill The Earth you will need to prebook your companion card. Please email us at hello@illuminateadelaide.com or phone 1300 496 623 with your order number, and companion card number and we will add it to your booking.
For Universal Kingdom please phone Adelaide Zoo on 8267 3255.
For Joep Beving please phone Adelaide Festival Centre on 131 246.
For Max Cooper please contact Hindley Street Music Hall at hello@hindleymusichall.com.au.
Companion Card tickets are not required for free events.
Concession tickets
Children (under 18), patrons holding a Pensioner Concession Card, Centrelink Health Care card, Seniors Card or Veteran Card; and Full-time students are entitled to concession prices on tickets for Helen Svoboda. Proof of valid concession may be requested at the time of purchase and may be required upon entry to the venue.
Access
Each event page includes access information. Read more here.
Fees and Charges
Advertised ticket prices are in $AUD and include GST where applicable. Advertised ticket prices are exclusive of a non-refundable transaction fee. The transaction fee is calculated at 2% of the entire dollar value of each order. This is the only transaction fee "outside" or " in addition" to the transaction.
Illuminate Adelaide reserves the right to fluctuate ticket prices in accordance with demand and without notice. Any changes are made following the Live Performance Australia Ticketing Code of Practice.
Refunds and Exchanges
For full details on refunds and exchanges, please visit our Terms and Conditions of Sale HERE.
Unauthorised ticket sellers
Be safe and only purchase tickets through our trusted ticketing agencies. Tickets purchased through unauthorised resellers such as eBay, Viagogo, Gumtree, Facebook Marketplace or similar platforms may be fraudulent and will not guarantee entry to our events.
Further Enquiries
Please email hello@illuminateadelaide.com or call the ticket hotline on 1300 496 623.