Can't find the answer?
Contact our friendly team on 1300 496 623 from 10am - 4pm, Monday to Friday.
How do I book?
You can purchase tickets for most Illuminate Adelaide events through Illuminate Adelaide itself which uses the IWannaTicket system. Some events are ticketed through other organisations and/or ticketing systems. Please check each event page to see which ticketing provider you need to purchase your ticket from.
The best way to grab your tickets is online. Simply click the BOOK button on each event to be directed to its official and authorised ticket seller.
Illuminate Adelaide will have box offices set up at select events during event opening hours. We will provide more information on box office hours closer to the event.
Our friendly staff are happy to answer any queries and help you find the right ticketing agency for the event you’re after. Email us on firstname.lastname@example.org or call us on 1300 496 623 and we’ll point you in the right direction.
Illuminate Adelaide is a cashless event.
VISA, Mastercard and debit cards are accepted.
American Express and Diners Card are not accepted.
To reduce our environmental footprint, all tickets will be emailed and can be scanned by venue staff from your phone. If you prefer to print out your tickets at home, make sure you place them in the correct recycling bin afterwards.
What do I do if I have lost my ticket?
We can resend your ticket if you have lost your confirmation email. Get in touch with the Illuminate Adelaide ticketing team or the ticket provider listed on the event page who will be happy to help.
Free tickets for children
All children require a ticket for entry to ticketed events. Free entry with a $0 ticket is available to children aged 4 years and under for Resonate, Mirror Mirror and Light Creatures, and aged 2 years and under for Architects of Air: Arborialis.
Group price tickets
To purchase tickets at the Group price, at least four tickets must be purchased in the same transaction. To add more than the minimum four tickets to the cart click the + button. Tickets are available at a Group price for Resonate, Architects of Air: Arborialis, Mirror Mirror and Shifting Perspectives. Each person must show a ticket for entry.
In 2023, tickets at a concession price are available for the KLASSIK underground, Yothu Yindi, Oneohtrix Point Never, and Tourist. Children (under 18), patrons holding a Pensioner Concession Card, Centrelink Health Care card, Seniors Card or Veteran Card; and Full-time students are entitled to purchase tickets at concession prices. Proof of valid concession may be required upon entry to the venue.
Illuminate Adelaide honours the Companion Card scheme and card holders are entitled to a second ticket to all Illuminate Adelaide events for their companion at no cost. For Resonate, Architects of Air: Arborialis, Mirror Mirror, KLASSIK underground, Unsound Adelaide, and Unsound Club present your valid companion card at the venue box office at the time of attendance to redeem your companion ticket – there is no need to prebook.
For Shifting Perspectives please prebook by emailing email@example.com or phoning 1300 496 623.
For Light Creatures please phone Adelaide Zoo on 8267 3255.
For Yothu Yindi, Tourist, and Oneohtrix Point Never please pre-book by emailing firstname.lastname@example.org.
Companion Card tickets are not required for free events
Each event page includes access information. Read more HERE.
Fees and Charges
Advertised ticket prices are in $AUD and include GST where applicable. Advertised ticket prices are exclusive of credit card Merchant Service Fees (MSF). The MSF is calculated at 2% of the entire dollar value of each order. The MSF is the only transaction fee "outside" or " in addition" to the transaction, excepting a transaction fee for purchasing through Moshtix that applies when purchasing for Yothu Yindi, Tourist and Oneohtrix Point Never.
Refunds and Exchanges
For full details on refunds and exchanges, please visit our Terms and Conditions of Sale HERE.
Unauthorised ticket sellers
Be safe and only purchase tickets through our trusted ticketing agencies. Tickets purchased through unauthorised resellers such as eBay, Viagogo, Gumtree, Facebook Marketplace or similar platforms may be fraudulent and will not guarantee entry to our events.
Please email email@example.com or call the ticket hotline on 1300 496 623.